B&B Terrazza dei Sogni - Ragusa Ibla

Frequent questions

Frequent questions


  •  PROCEDURES TO MAINTAIN DUE TO COVID-19
Guests:

Please wear mask in common areas;
Wash your hands with alcoholic gel every time you get in the B&B and before breakfast;
Keep one metre distance to other guests;
Before check out please leave the window of your room open;
If you suspect to have symtoms or fever please stay in room and inform someone of the staff.

Staff:

After check-out a specific ozone machine is used to disinfect rooms from any virus and unpleasant smells;
Will wear mask every time is with guests;
Will keep one metre distance with guests every time is possible;
Will provide alcoholic gel at the reception;
Cleaning of rooms, common areas and all objects are made daily with CE certificated disinfectant;
Air condition filters are cleaned with CE certificated disinfectant every check in;
Breakfast is served to the table of every guest to avoid assemblage.
  • HOW TO MAKE A RESERVATION?
Only booking directly with us you can be sure to get the best price with the best conditions (usually is 10% less expensive than other website like Booking.com). The easiest way to make a reservation is through our website because there might be a few room types and promotions available. First of all please make sure that you accept the cookie law authorization, then insert number of guests and dates on the top bar of the homepage and fulfill the gap requested. 
If you desire to book an extra bed, cot or other services please send us an email. 

  •  AT WHAT TIME IS CHECK IN?
Check in is from 15:00 to 20:00 or earlier if room is ready. However, is possibile to drop luggages at the reception. In case of late check in a fee may be applied. 
  • IS POSSIBLE TO HAVE LATE CHECK-OUT?
Late check-out is managed from time to time depending on availability. However, it is possibile to leave luggages at the reception after check out.
  • IS POSSIBLE TO DRIVE TO THE B&B?
Yes, all our guests can drive to the B&B to drop and carry the luggages. In case of check in after 20:00 we suggest to stop at the near square of Giardini Iblei and someone of the staff will come to assist you.
  • WHERE CAN I PARK MY CAR?
Near the B&B there are many spot, divided in WHITE LINES where everybody is allowed to park and YELLOW LINES for those who owns the PASS. As we have some for our guests our suggestion is to drive to the B&B and we will explain you what is the best to do. If you get lost do not worry try to get as near as possible and walk to the B&B remember that drive in Ragusa might be a little trickly but is part of your adventure.
  • IS THERE WIFI?
Yes, there is high speed free wifi is the whole structure. 
  • HOW OFTEN IS ROOM CLEANED?
Room cleaning is made daily. Towels are changed every two days or daily if requested. Sheets are changed every three days.
  • WHEN CAN I USE THE TERRACE?
Terrace is available 24H to oug guests. Please remember to avoid noise at night in respect of everybody.
  • AT WHAT TIME IS BREAKFAST SERVED?
Buffet breakfast is from 8:00 to 9:30. If requested in advance is served in the room at any time.
  •  IS IT POSSIBLE TO BOOK A SPECIFIC ROOM?
During the booking section is possible to choose your room type Classic or Superior which is guaranteed. However, to book a specific room is not possible because we might make changes due to our shedule plan. We will keep in consideration any preferences.
  • HOW CAN I BOOK AN EXTRA BED OR COT AND HOW MUCH DOES IT COST?
As only a few rooms can have an extra bed or cot, it is not possible to book through our booking engine. Please send a request via email or phone call to check the availability. 
Extra bed costs 15.00€ per night, Cot costs 10.00€ per night. Children under 3 years old can sleep for free on bed with parents, please inform us in advance.
  • ARE PETS ALLOWED?
Small pets are allowed only if kept in the balcony of the own room. Please inform us in advance.