B&B Terrazza dei Sogni - Ragusa Ibla

FAQ

Frequent questions


  •  PROCEDURES TO MAINTAIN DUE TO COVID-19
Guests:

Please wear mask in common areas;
Wash your hands with alcoholic gel every time you get in the B&B and before breakfast;
Keep one metre distance to other guests;
Before check out please leave the window of your room open;
If you suspect to have symtoms or fever please stay in room and inform someone of the staff.

Staff:

After check-out a specific ozone machine is used to disinfect rooms from any virus and unpleasant smells;
Will wear mask every time is with guests;
Will keep one metre distance with guests every time is possible;
Will provide alcoholic gel at the reception;
Cleaning of rooms, common areas and all objects are made daily with CE certificated disinfectant;
Air condition filters are cleaned with CE certificated disinfectant every check in;
Breakfast is served to the table of every guest to avoid assemblage.
  • HOW TO MAKE A RESERVATION?
Only booking directly with us you can be sure to get the best price with the best conditions (usually is 15% less expensive than other website like Booking.com). The easiest way to make a reservation is through our website because there might be a few room types and promotions available. First of all please make sure that you accept the cookie law authorization, then insert number of guests and dates on the bar at the bottom of any page and fulfill the gap requested.
  • IS THERE A RECEPTION?
There is a reception available from 8:00 to 19:00 for our guests.

  •  AT WHAT TIME IS CHECK IN?
Check in is available at any time from 14:00. However, after 19:00 only self check in can be made.
  • IS POSSIBLE TO HAVE LATE CHECK-OUT?
Late check-out is managed from time to time depending on availability. However, it is possibile to leave luggages at the reception after check out.
  • HOW TO REACH THE B&B?
To arrive in Ragusa Ibla and reach the B&B please open the following link and scroll down until USEFUL INFORMATION: www.terrazzadeisogni.it/en/visit-ragusa-ibla
  • IS POSSIBLE TO DRIVE TO THE B&B?
Yes, all our guests can drive to the B&B to drop and carry luggages. We suggest to do it until 18:00 as after the Corso XXV Aprile is crowded.
  • WHERE CAN I PARK MY CAR?
Near the B&B there are many spots, divided in WHITE LINES for everybody and YELLOW LINES with H symbol for those who owns the PASS. We will give you instructions before your arrival.
  • IS THERE WIFI?
Yes, there is high speed free wifi in the whole structure. 
  • HOW OFTEN IS ROOM CLEANED?
Room cleaning is made daily. Towels are changed every two days or daily if requested. Sheets are changed every three days.
  • WHEN CAN I USE THE TERRACE?
Terrace is available 24H to oug guests. Please remember to avoid noise at night in respect of everybody.
  • AT WHAT TIME IS BREAKFAST SERVED?
Buffet breakfast is from 8:30 to 10:00. If requested in advance, it will be served in the room at any time.
  •  IS IT POSSIBLE TO BOOK A SPECIFIC ROOM?
During the booking section is possible to choose your room type Classic or Superior which is guaranteed. However, to book a specific room is not possible because we might make changes due to our shedule plan. We will keep in consideration any preferences.

  • ARE PETS ALLOWED?
Pets are not allowed in order to respect the stay of all the guests.
  • ARE BIKERS WELCOME?
If you are travelling by bike you are welcome in our B&B. We have a free private parking at your disposal any time. However, it is better to inform us in advance.